Privacy Policy

When you purchase something in the SXM Festival Collection Webstore, as part of the buying and selling process, we collect the personal information you give TUNED PRODUCTIONS such as your name, address and email address for the
handling, processing and fulfillment of your order, as well as customer service and service after sales.  
When you browse the SXM Festival Collection Webstore, TUNED PRODUCTIONS also automatically receive your computer’s internet protocol (IP) address in order to provide us with information to help us learn about your browser and operating system.

When you add products to your shopping cart and enter your details during checkout, TUNED PRODUCTIONS reserve the right to save this  information to send you shopping cart or checkout reminders for commercial purposes.

Email marketing (if applicable): With your permission, TUNED PRODUCTIONS may send you emails about our store, new products and other updates if you use the opt-
in form in the SXM Festival Collection Webstore, or check the opt-in box during checkout.
TUNED PRODUCTIONS uses your personal information only in accordance with the European
Law: General Data Protection Legislation of April 27 2016 regarding Data
protection concerning the treatment and processing of your personal data
(the ‘GDPR’). This also gives you the legal right to access, correct, modify
or delete your personal data, on condition that these are correct and do not
lead to identity fraud. Your details will not be disclosed to third parties for
information or publicity purposes.
How do you get my consent?
By agreeing to our Terms & Conditions after placing an order, you automatically agree to the privacy policy, When you provide TUNED PRODUCTIONS with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like commercial purposes (for example subscribing for a newsletter), we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime.

Please contact our customer service or use the
opt-out function in the mailings we send.

TUNED PRODUCTIONS may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
In general, the third-party providers used by TUNED PRODUCTIONS will only collect, use and disclose your information to the extent necessary to allow them to perform
the services they provide to us. The third-party providers use the following data for the aligned service:
- Logistics Partner & Shipping Carriers: Your full name, address information and contact details (email/telephone if provided) for the handling, processing, fulfillment and delivery of your order, as well as Customer service.

- Payment Providers: Your name and payment information (encrypted and secure) in order to complete the payment through their service.
However, certain third-party service providers, such as payment gateways, other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers:
PayPal's Privacy Policy 
It is also important to note that Shopify also tracks your personal information. Shopify collects your name, email, shipping and billing address, payment details, company name, phone number, IP address and device data to provide us with the Services of Shopify, including supporting and processing orders, authentication, and processing payments. This
information is also used to improve the Services of Shopify. For more information, please refer to Shopify’s Privacy
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or TUNED PRODUCTIONS website’s Terms of Service.

To protect your personal information, we take reasonable precautions and follow the industry’s best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide TUNED PRODUCTIONS with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow and implement additional generally accepted industry standards.
When you enter this website, cookies may be automatically installed on your computer’s hard drive. This information helps us to personalize this website according to each user’s wishes and preferences. Most browsers allow you to refuse or delete cookies or receive a warning prior to installation thereof. Please consult the help instructions on your web browser for additional information.

If you accept to use cookies when you
enter this website, these cookies may be used when you enter the website in the future.
The visits on this website are tracked by Google Analytics; the Google service that allows us to analyze our website. These cookies are used to analyze and optimize the website. Following information about your usage is passed: IP address, approach to the place of visit, time and day of visit,
which pages are visited, time on page, and such. This information is passed on to Google, and stored on the latter's servers in the United States. Google will not associate your IP address with other data held by Google or us. Google uses this information only to have a broad knowledge of how you use the website.

If you do not want this, you can refuse the use of cookies in your browser settings. Please note however that you cannot use the full functionality of TUNED PRODUCTIONS website.

By visiting the website, you agree to the collection of data for analysis and optimisation purposes as described above.
For more information on data processed by Google, please consult the Google Privacy Policy .
The visits on this website are tracked by Hotjar; a data-processing service that allows us to analyze our website. These cookies are used to analyze and optimize the website. Following information about your usage is passed: name of your internet service provider, the website from which you
visited us from, the parts of our site you visit, the date and duration of your visit, and information from the device (device type, operating system, screen resolution, language, country you are located in, and web browser type) you used during your visit. Hotjar only captures and stores a truncated version of your IP address. It is captured and stored in an anonymized format by suppressing the last octet so your full IP address
never reaches their servers and they never have access to it.

If you do not want this, you can refuse the use of cookies in your browser settings and by visiting Hotjar’s Opt-Out page by clicking ‘Disable Hotjar’ or enabling ‘Do Not Track (DNT)’ in your browser.

By visiting the website, you agree to the collection of data for analysis and optimization purposes as described above.
For more information on data processed by Hotjar, please consult the Hotjar’s Privacy Policy.
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what
circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Last updated: 01/24/2023
Content that you have created and posted/uploaded to your social media accounts, and that contains the hashtag #SXMFestival or any other SXMFestival by SXM Festival brand hashtag or hashtag that has been communicated by SXM Festival Collection Webstore, may be used on the webpages, social media pages of the SXM Festival Collection Webstore or
other marketing, promotional and advertising initiatives, in any media now or in the future. By using any of the hashtags as described above, you grant SXM Festival Collection Webstore the irrevocable, royalty-free, non-exclusive, transferable right to use your tagged User Submissions, username, real name, image, likeness, caption, location or other identifying
information that connects with any use of your User Submissions. In case you are asked to use a specific hashtag for a competition or sweepstake, terms and conditions of participation for competitions apply.

You must be 18 years of age to purchase tickets for our SXM Festival event (‘Event’). The general terms and conditions (‘Terms’) and Privacy Policy (‘PP’) govern the purchase and the use of your ticket, the NAOZ platform  and the services and content included therein. The general terms and conditions (‘Terms’) and Privacy Policy (‘PP’) govern the purchase and the use of your SXMFestival by SXM Festival products.  Should you allow others to access the NAOZ platform for the purposes of the Event, you are responsible for seeking their approval with these Terms and PP. You are
jointly liable for their non-compliance. You are also responsible for the internet subscription and appropriate end devices to access the NAOZ platform and enjoy the Event.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact our Customer Service.

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